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pc health check windows 10 not working

Hi. I have a problem when I try to open the PC Health check app in Windows 10. The app installs correctly but, when I try to open it, it does not appear on the screen. However, the process appears in the 'Details' tab of the Task Manager. I tried repairing the program through the Windows program uninstaller and there was no change. I tried the SFC /SCANNOW command to detect an anomaly but there was no result. I don't know what else to do. Can you help me please?

Hello ErickInsuasti1,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. What is your current Windows operating system and version? Press Windows key+R to open Run then type: winver

Please try the following methods below.

**Please try temporarily disabling or uninstalling your Antivirus as it may be blocking the said app.

**Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and select Windows Explorer, Right click then select Restart.

**Please try to run SFC and DISM to check for any system errors and corrupted files.
https://support.microsoft.com/en-us/help/402652...
After that, restart your computer

Open PC Health Check app then hold Left Shift key on your keyboard then Right click the PC Health Check app on the taskbar. Select Move. Use the left and right arrow on your keyboard to move PC Health Check app at the center.


Kindly let me know if this helps or if you have any further concerns.


Kind regards,

John DeV
Independent Advisor

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I regret to report that it is still not working :(

I attach the evidence where you see that the process is open but the screen is not.

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Hi, if you're having this problem, maybe try updating Windows 10 to the latest version.

This might help, try following the steps. If it doesn't help, then try restarting your computer. If restarting your computer still doesn't fix it, then try something else until you reply that you fixed it.

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Hello ErickI,nsuasti1,

Based on the attached image, have you tried uninstalling your Antivirus software?

**Please try creating a new local administrator account then check if the issue persists.
https://support.microsoft.com/en-us/windows/cre...

Kindly let me know if this helps or if you have any further concerns.


Kind regards,

John DeV
Independent Advisor

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I already tried. Thanks.

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I didn't try to uninstall it but I did pause the protection for 30 minutes to test everything.

It also does not work on the secondary account created. I thought if it would work because I have changed several Windows settings to optimize graphics.

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Hello ErickInsuasti1,

Thank you for updating me with that information. Something is blocking the PC Health Check app from running properly.

**Perform a Clean Boot
Determine if a background program or a software conflict is causing the issue.

Press Start then search and type: msconfig
Select System Configuration > go to the Services tab.
Select and make sure to put a check mark on "Hide all Microsoft services"
Click Disable all.
Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details
https://support.microsoft.com/en-us/help/929135...

Kindly let me know if this helps or if you have any further concerns.


Kind regards,

John DeV
Independent Advisor

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Hello.

This solution did not work either. I also uninstalled the antivirus but it doesn't work either.

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Hello ErickInsuasti1,

Thank you for updating that information. I apologize that this did not resolve the issue.

If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Download the media creation tool(Click Download tool now) and save it to your computer.
https://www.microsoft.com/en-us/software-downlo...
Open the tool and select Upgrade this PC now.
Make sure to select Keep personal files and apps.
It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC

Kindly let me know if this helps or if you have any further concerns.


Kind regards,

John DeV
Independent Advisor

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Hello John DeV

I can tell you that I was finally able to install Win11.

Thanks for your help!

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Last updated April 20, 2024 Views 2,822 Applies to: