Ask a new question

【Problem solved】Microsoft Photos: File system error (-2147219196)

I have used MS Photos quite successfully on my Windows 10 desktop PC until recently. Now, when I launch the Photos app, it closes after a few seconds with no error message. When I double-click a photo file in Explorer, Photos opens briefly, then closes and I see this:




I have tried uninstalling/reinstalling without success.


Any suggestions?


Thanks


- richard

|
Answer
Answer

Hi, the Visual C++ team has identified the problem as a regression in the vclibs framework package that the Photos app and other apps depend on. The problem affects computers with older hardware (that do not support SSE 4.2 instructions). Microsoft is currently working on validating a solution and it's expected to rollout to affected customers soon.

178 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer

Microsoft has produceded a fix. Just make sure updates are turned on in the app store next time you use your computer. It will download the update/fix. Then next time you restart your computer it should all work fine. Mine started working again toady. Core 2 duo. You don't need to physically do anything else, download files etc.

25 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated May 20, 2024 Views 25,671 Applies to: