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Screen flickering with w/new Surface Book when Hyper V enabled. Anyone else experiencing this?

Jarem asked on

Just got my unit, i7 512GB. Applied all the updates (including the recent firmware). My screen keeps flickering on/off, whether or not the screen is docked. I've tried resetting but the issue still persists. It also seems independent of running apps or focused windows. Adjusting the brightness doesn't resolve the issue.

Here's a video: http://1drv.ms/1H4K0Ac

Is this happening to anyone else?

@unt1tled
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plost99 replied on

Ok I disabled hyper-v with command line and it seems that the flicker is now gone.  Working fine for the past 15 minutes. Here is the command

dism.exe /Online /Disable-Feature:Microsoft-Hyper-V

MODERATOR EDIT (11/3/2015):  Marking this work-around as answer with the acknowledgement that it doesn't solve for all of you.  There is a new HD Graphics 520 driver update in the "System Firmware Update - 11/2/2015" for you to install.

Note the presented issue was screen flickering on the Surface Book.  For those of you experiencing challenges when connecting to external monitors via the miniDP port or via the Surface Dock please share your feedback in posts specific to your scenario.  For example here or here may better describe your concerns with the Surface Dock. 

As we learn more we will share in the appropriate threads.

Thanks <Josh

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Orgbrat replied on

Well it looks like todays (11/02/2015) Surface Book Firmware Update fixed the screen flickering with Hyper-V enabled issue at least for me for the last 30 minutes. I installed the update and used the following command to reinstall the Hyper-V feature:

In an elevated Command Prompt type:

dism.exe /Online /Enable-Feature:Microsoft-Hyper-V /All

Rebooted computer and there is no screen flickering so far. Opened Visual Studio 2015 and ran Visual Studio Android emulator manager, then brought up one of the emulators. Everything seemed to work as it should or at least the emulator came up and ran android with no issues.

Thanks Microsoft for being so responsive...

Orgbrat

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##Patrick## replied on

Yes, I just received my Surface Book (i7, 16 GB Ram, 512 GB storage) today and have been doing the initial setup, and it is doing the exact same thing as outline in your video - it seems to start from the left side, and appears to be lessened or stopped when you touch the screen or click focus on an app.  

I have also applied all windows update available (Region is Canada), but do not specifically remember if the firmware update was one of the updates or not. I did setup as Azure AD Account, applied all Windows updates, installed Office 2016, and Windows apps only - no 3rd party apps or tools yet.

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JohnnyLocust replied on

Exact same thing here.  (i7, 8gb, 256gb, nvidia).  It doesn't seem to do it when the screen is attached in laptop mode, but flipping the screen around makes the flicker like crazy.  Spent about 2 hours with tech support on the phone.  All we did was a complete factory reset and reinstall the latest firmware and drivers.  One hour later, the flicker started right back up.
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Jarem replied on

Did you happen to install Visual Studio?
@unt1tled
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gaforrest replied on

Also experiencing this. I have installed Visual Studio 2015 Community (with Windows Phone emulator... HyperV may be the culprit).

I reached out to support. They said the engineering team is aware of the issue and are working on a fix. The devices are not defective and don't need to be returned.

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##Patrick## replied on

Did you happen to install Visual Studio?

No, no Visual Studio install. Only basic Windows app stuff, like OneDrive, OneDrive Business, Office 2016 Suite, Skype, and only thing outside of the ordinary is that I enabled the additional Windows feature of Hyper-V and Management tools.

I also went into Device Manager > Firmware > and all items indicate version 1.0.0.0 with a driver date 2015-05-01 - so it appears that I did not get the firmware version updates, and I suspect due to Region being Canada. Will check later tonight for any additional Windows Updates that may be available.

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rayfig26 replied on
this is happening to me too call support said that they working on a updated to fix it
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plost99 replied on

This is happening to my surface book as well. I have the i7 256gb version. Once I installed Visual studio I started getting the screen flicker. It doesn't seem to be an issue when it is docked.
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plost99 replied on

Ok I disabled hyper-v with command line and it seems that the flicker is now gone.  Working fine for the past 15 minutes. Here is the command

dism.exe /Online /Disable-Feature:Microsoft-Hyper-V

MODERATOR EDIT (11/3/2015):  Marking this work-around as answer with the acknowledgement that it doesn't solve for all of you.  There is a new HD Graphics 520 driver update in the "System Firmware Update - 11/2/2015" for you to install.

Note the presented issue was screen flickering on the Surface Book.  For those of you experiencing challenges when connecting to external monitors via the miniDP port or via the Surface Dock please share your feedback in posts specific to your scenario.  For example here or here may better describe your concerns with the Surface Dock. 

As we learn more we will share in the appropriate threads.

Thanks <Josh

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##Patrick## replied on

Ok I disabled hyper-v with command line and it seems that the flicker is now gone.  Working fine for the past 15 minutes. Here is the command

dism.exe /Online /Disable-Feature:Microsoft-Hyper-V

Can confirm.

I also disabled Hyper-V from Add Windows Feature (GUI vs. the above cmd line) and it has been working fine for the last couple of hours in both laptop and tablet modes, plugged-in and on battery.

So it appears related to Hyper-V / Hyper Visor / possibly the BIOS Virtualization settings...

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Jarem replied on

Ok I disabled hyper-v with command line and it seems that the flicker is now gone.  Working fine for the past 15 minutes. Here is the command

dism.exe /Online /Disable-Feature:Microsoft-Hyper-V

This temporary fix has resolved my issue.
@unt1tled
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