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Bit Locker Recovery Key Requested at Boot Time

Andrew Lowson asked on

Hi,


At the weekend our two Surface 2 devices got a firmware update installed. My Surface 2 updated and rebooted fine with no issues.


But my wife's Surface 2 (64GB model) asked for the Bitlocker Recovery key at boot after the update, and now every time it reboots. Although I have the key this is very poor end user experience.


Especially as I am trying to sell her the Surface 2 over an iPad.


Any assistance in this would be most welcome.


Kind Regards,


Andrew

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Tod Edwards replied on

Hi,

 

Microsoft released an update for this today, for Surface 2 devices, as reflected in KB article 2921482.  Please check for Windows updates and install the latest updates.


Here's how to check for updates manually:

Step 1: Swipe in from the right edge of the screen, and then tap Settings.   (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

 

Step 2: Tap or click Change PC settings, tap or click Update and recovery, and then tap or click Windows Update. 

 

Step 3: Tap or click Check now. 

 

Step 4: If there are updates available, tap or click View details. 

 

Step 5: Tap or click to select the ones you want to install, and then tap or click Install.  You may need to restart Surface after the updates have been installed. 

 

 

Thanks!

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JakeTolentino Whaley replied on

This is the second time this stupid bitlocker has ask me to enter the key. I don't really mind if it is like 10 numbers, but it is like 25. And the assistance advice, you can't even see where bitlocker drive encryption is. The only thing in the control panel is how to get a copy of your key. This is annoying, I may have to return this surface for an IPad if this happens all the time one more time then I am done.
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Andrew Lowson replied on

Hi Tony,


Thanks for that and I thought of turning BL off but with Windows RT 8.1 it appears that turning BL off is not possible.


Seems a very strange issue as we have two identical Surface 2 in the house with identical updates but two different behaviours.


Cheers,


Andrew

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JakeTolentino Whaley replied on

This is the second time this stupid bitlocker has ask me to enter the key. I don't really mind if it is like 10 numbers, but it is like 25. And the assistance advice, you can't even see where bitlocker drive encryption is. The only thing in the control panel is how to get a copy of your key. This is annoying, I may have to return this surface for an IPad if this happens all the time one more time then I am done.
5 people found this helpful

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