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Start here - https://support.microsoftsecurityessentials.com/
and select the link that says - I think my computer is infected - and then select the support option for phone (or email if phone is not offered for your region)
-steve
If you weren't able to submit the file, are you able to check the following registry key:
HKLM\Software\Microsoft\RemovalTools\MRT\Guid
If so, are you able to provide the value to this key?
Thanks, Hazel
I really think that this malware is of a class that requires a clean sweep of the PC to insure its effects are completely gone, so formatting and reinstallation of the operating system is the only sure way for this to occur.I do not suggest formating and reinstalling whole operating system. Because eventhough Malware are scary and might go deep to kernel and make system terrible, then we still should find a way to recover it and remove Malware without formatting the system and reinstall it. Format and reinstall is a solution but it is not a good way as long as it might consume time and require back up and restore data.
I really think that this malware is of a class that requires a clean sweep of the PC to insure its effects are completely gone, so formatting and reinstallation of the operating system is the only sure way for this to occur.I do not suggest formating and reinstalling whole operating system. Because eventhough Malware are scary and might go deep to kernel and make system terrible, then we still should find a way to recover it and remove Malware without formatting the system and reinstall it. Format and reinstall is a solution but it is not a good way as long as it might consume time and require back up and restore data.
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Thank you.
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Don't have one of the above accounts?