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Outlook.com goes back to the top of the message list after deleting emails

Original title: Deleting emails

Upon deleting one or several emails from my inbox, Outlook jumps to the earliest email in the box wasting considerable time.  What is causing this and how can I fix it?

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Hi ScottGrahamXH,

 

We apologize for the delayed response.

 

You mentioned that after deleting emails in your Inbox, you are jumped back to the earliest email in the message list on your Inbox. It is possible that this occurs because your setting for Default view after moving or deleting email is set to My message list. If so, please make sure that "The next message" option is selected by following the steps below so when you delete an email, the default action in the page would be moving to the email in the message list that is next to the email you deleted instead of going back to the earliest email in the message list.

  1. From your Inbox, go to the Options page by clicking the gear icon on the upper right portion of the page then go to More mail settings.
  2. Under Reading email, click Default view after moving or deleting email.
  3. Choose "The next message" option then click Save.

If you have further questions, please let us know.

 

Thank you.

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The format in Outlook 2013 is different but I did find a similar setting under options and changed that and it fixed the problem.  Thanks.
Scott Graham, MA, MBA

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Hi ScottGraham

Please can you tell me exactly what you did in Outlook 2013? I cannot find the similar option.

Thanks!

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Unfortunately, it was a temporary fix and I have been dealing with the jump-back ever since.  I keep waiting for Microsoft to fix it through an upgrade but they haven't.
Scott Graham, MA, MBA

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Having the same problem. And other's that I've talked to. INCREDIBLY annoying!! Microsoft, please fix.

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Stephen, I thought it was just me and not a Microsoft issue.  Glad to hear.  Wastes an amazing amount of time.
Scott Graham, MA, MBA

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Hi,

We're sorry for any inconvenience this has caused you as the fix appears to be temporary. You previously said that "format in Outlook 2013 is different but I did find a similar setting under options and changed that and it fixed the problem"

We'd like to know if  you're experiencing the problem with Outlook.com web or with Outlook 2013 client. Please refer to my private message as we'll be exchanging information securely. Sign in to this forum and click the red texts saying you have a private reply.

Thanks!

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Hi,

Welcome to the Microsoft community. We're sorry that you're having the same problem. Please clarify if you're experiencing the problem with Outlook.com web interface or with Outlook 2013 mail client.

If the issue happens with Outlook.com web, you can refer to Karla Camille O's post and let us know the results. 

I have sent you a private message. Kindly sign in to this forum and click the red texts saying you have a private reply.

Thanks!


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I use SMTP and POP3 servers so I assume it is an Outlook 2013 client.
Scott Graham, MA, MBA

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Yes, I am referring to the Outlook client.

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Question Info

Last updated May 6, 2024 Views 17,079 Applies to: