When trying to send PDF file via Outlook app for Android following error pops up: "Unable to add attachment due to IO error"
(Outlook app v. 1.3.9 on Android 5.02 (Sony Z3+)
Regardless of PDF file, it's size or location (SD or phone).
What's interesting - if you attach several different file-types, after displaying the error above all the other files are attached successfully, except for PDF.
Same question posted on July 11, July 12, September 1, here http://answers.microsoft.com/en-us/outlook_com/forum/oemail-oattach/cant-add-pdf-attachment-to-outlook-email-unable-to/0bf82e90-5c18-4e3b-98eb-1a90d251ad64 and here
http://answers.microsoft.com/en-us/outlook_com/forum/oemail-oattach/unable-to-attach-files-files-exceed-attachment/756b5b36-5f23-45fd-965a-4c706826d8b9?rtAction=1443184302347
- to no avail.
To save time, before some of the formal "technical support"asks some formal questions:
"Provide us the following information to assist you better."
- Is this issue specific to a particular document/file? ← Any PDF document of any size.
- What is the file extension and size of the attachment? ← When I say PDF - it means extension is .pdf
- What are the recent changes that you have made to the computer prior to this issue? ← None manual changes, all updates automatic.
- Do you receive any error message? ← Yes, this post and previous one starts with this error message "Unable to add attachment due to IO error", print screen embedded.
***Post moved by the moderator to the appropriate forum category.***
