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Unable to open Word 97 files in Word 2000

I use Word 2000 on my Vista

For some reason I can't open Word 97 comments from my wife in the other room to print out (she has tried using Word 97 as well as something closer to Word 2013)

Msft keeps saying in effect 'we can't open the file . What file format would you like to use ? etc---Adobe won't work.

This didn't use to happen--maybe a month ago I could open the word attachments she fwd to me to print

2 weeks ago I suddenly had trouble using google to print--so to print I now click on IE( and everything prints ok)

I'm wondering if my old Word 2000 version, which doesn't have a pdf capability, might be the problem but then it worked before but not now

When I went into Stapes, I was told that I couldn't buy a new Word  number to insert  on the Microsoft site beacuse I was still using Vista nd the new ones required 7 or no luck there.

Anybody got any ideas as to what I try now?

See the KnowledgeBase article "How to troubleshoot damaged documents in Word 2007 and in Word 2010" at:

http://support.microsoft.com/default.aspx/kb/918429?p=1

and "How to troubleshoot problems that occur when you start or use Word" at:

http://support.microsoft.com/default.aspx/kb/921541?p=1

and “How to troubleshoot print failures in Word” at:

http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 1, 2021 Views 39 Applies to: