My computer crashed, I lost everything, don't have the product key to reinstall Microsoft word. It came on the computer.

On Mon, 17 Jun 2013 18:42:38 +0000, in Answers.en-US.Feedback
JudithTraylor wrote:

Someone hacked into my computer. They said they were from Microsoft, and that my computer was getting ready to crash. I believed them at first and gave them remote access to my computer.

It is a scam, and  with various names and phone numbers, one that has
become very common lately. See
http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

Besides their getting money from you for doing nothing of any value,
if you let them into your computer, who knows what damage they did
there or what confidential information they stole.

So if you did, I highly recommend that you do both of the following
immediately:

1. Do a clean reinstallation of Windows.

2. Change all of your passwords, especially any for banks or other
financial sites.

When I became suspicious and wouldn't buy what they were selling, my computer did

crash. I lost everything, and had to start all over as if my computer was a new computer. Microsoft Word(can't remember which one) was installed on my computer, but the crash wiped out everything that was previously on my computer.  I am not a computer whiz, so I am at a loss as to what I should do to regain my Microsoft Word without having to install a new one that I have to pay for again. Please help!!!!

Did Word come preinstalled when you bought the computer? If so,
contact the company you bought it from and ask them what to do.