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I'm sorry to hear that open in client isn't working correctly for you. As you already know, for open in client to work, specific requirements are placed on the browser and Microsoft Office version. Running Microsoft Office 2010 andInternet Explorer
8 (x86), should be more than sufficient for open in client. Another user once ran into this same issue, you can see
the thread. We discussed a few options, and ultimately got it working. Here are the various things we checked:
Is it possible that you have ActiveX disabled in your browser? To check ActiveX you'd need to do the following:
Then make sure that your Security level is not set to something that will prevent ActiveX (I use the default level - "medium-high" - with all default settings.)
Ensure that the ActiveX Plug-in is Installed
If ActiveX is enabled, the next step is to make sure that the necessary ActiveX plug-in is installed.
Show: "All add-ons:
Select "SharePoint OpenDocuments Class"
Make sure that the feature is Enabled.
When I tried opening a document in Microsoft Office (in this case 2003) from a computer that did not have the ActiveX plug-in, SkyDrive asked me to install it. If you aren't seeing such a prompt, you can try re-installing the plug-in from the Microsoft
Office 2010 installer. Be sure to install the following: "Office Tools" --> "Microsoft SharePoint Foundation Support" --> "Microsoft SharePoint Foundation Support"
Thoroughly Uninstall and Reinstall Office
Another option might be to use the ‘Fixit’ tool mentioned in the article KB 290301 to uninstall Office 2010 from the computer. Reinstall it back and check if you’re able
to open the documents. Make sure you install the aforementioned plug-in when you reinstall.This is the solution that ended up working for the first user that had the problem.
Temporary Work Around
Nevertheless, I still might have a work around for you! If you are running Office 2010, try the following:
Click the "File" tab to load the backstage view in Word.
Click "Save & Send" on the left of the backstage view.
Select "Save to Web"
In the "Save to Windows Live SkyDrive" pane click "Sign In"
Enter your Windows live ID.
This should bring up the "Save As" dialog, select the path from this dialog (https://...)
Copy the path
Then close the dialog without saving. Now that you have the path to where your Skydrive files are saved, and you are authenticated...
Click the "File" tab to load the backstage view in OneNote.
Click open, this should bring up the "Open" dialog. Then click "Open Notebook"
Paste the path that you copied earlier into the File name box (Or the path at the top of the dialog).
IE Active security is default leve of medium-high, check.
The active x control is installed and enabled, check.
That's a semi-big project to re-install. I just installed 2010 a few weeks ago...
Thanks for the work-around.
I would like to express my deepest concerns about this issue. Not being able to open files is a pretty big deal. I know you you're just getting this project started but again it's a big deal. Please address this, hopefully via MSFT Windows updates.
I can pass along any necessary data needed to further debug if desired.
As of 2010.11.18 10:00 PM EST I can now open files again. Wait pain that was and a lesson about relying on the internet being “always on”.
Assuming you made no changes on your end, it is also possible that it was a temporary server hiccup that has been resolved. In any case, I just hope that it is now working for you and continues to do so. :)
Hmm, if you had FireFox on the machine when Office 2010 (more specifically, "Microsoft SharePoint Foundation Support") was installed, you could try using FireFox. That would at least determine if it is a browser issue. Also are you using Internet Explorer
x86 and not Internet Explorer x64?