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Question

I'm unable to activate Office XP after upgrading from Windows XP to Windows 7

Applies To:

I recently upgraded to Windows 7 Professional 64-bit (though since I upgraded from Windows XP technically I did a clean install of Windows 7). I'm in the process of re-installing all of my programs but I encountered a problem when attempting to activate Microsoft Office XP over the internet. I get a message that reads:

 

"We are unable to process your request at this time. Please try again later, or contact a Customer Service Representative by clicking OK and selecting the Telephone option. (0xb017)"

 

However, when I attempt to use the telephone option and select USA as my region, no telephone number is displayed. So, I'm at a loss for what to do. I haven't had any luck finding information regarding anyone with a similar problem. I would very much appreciate any help/advice anyone could give me!

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47 People had
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Secondfall

Secondfall

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19

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Answer
Hi guys,

I'll list the steps that I took which resolved the issue. Keep in mind, while it worked for me, I'm not 100% sure it would work for everyone.

1. First, use the option to activate Office XP by telephone and follow the steps until it asks you for a confirmation ID, this is what you'll hopefully be getting from a Microsoft representative. This window should also contain another ID number that the representative will probably ask you for.

2. Next, go to www.microsoft.com and click the “Contact Us” link (should be a small link at the bottom of the page).

3. On the page that comes up, click the link that says "Chat Now".

4. On the next page that comes up, click the link for "Product Sales, General Inquiries and Genuine Advantage Questions".

5. Fill in the required fields in the window that pops up and click "Start Chat" to talk to a representative.

6. Explain the issue you're having to the representative and he/she will probably ask you for the ID number I previously mentioned you might need. Give them the ID number, and he/she will hopefully provide you with a confirmation ID number.

7. Enter the confirmation ID number in Office XP to complete the steps for telephone activation. This worked for me, I hope it works for you!!

Hope this helps, good luck!!
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Secondfall

Secondfall

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I actually just spoke with a Microsoft representative through online chat and they helped me activate my product. Problem solved!
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Secondfall

Secondfall

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Glad to know you fixed the issue. Thank you for sharing the resolution, as this would help other members of the community facing the same issue.

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Sudharsan V

Support Engineer
Sudharsan V

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I have this exact problem!!!  Could you direct me to the "online chat" that allowed you to resolve this?

Thanks very much!!
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bigray109

bigray109

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I have this exact problem!!!  Could you direct me to the "online chat" that allowed you to resolve this?

Thanks very much!!

me too can you help
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JacqualineLa Follette

JacqualineLa Follette

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I have the exact same problem in the UK can you explain how you solved this problem please? thanks Michael
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MichaelBennett1172

MichaelBennett1172

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19

Votes

Answer
Hi guys,

I'll list the steps that I took which resolved the issue. Keep in mind, while it worked for me, I'm not 100% sure it would work for everyone.

1. First, use the option to activate Office XP by telephone and follow the steps until it asks you for a confirmation ID, this is what you'll hopefully be getting from a Microsoft representative. This window should also contain another ID number that the representative will probably ask you for.

2. Next, go to www.microsoft.com and click the “Contact Us” link (should be a small link at the bottom of the page).

3. On the page that comes up, click the link that says "Chat Now".

4. On the next page that comes up, click the link for "Product Sales, General Inquiries and Genuine Advantage Questions".

5. Fill in the required fields in the window that pops up and click "Start Chat" to talk to a representative.

6. Explain the issue you're having to the representative and he/she will probably ask you for the ID number I previously mentioned you might need. Give them the ID number, and he/she will hopefully provide you with a confirmation ID number.

7. Enter the confirmation ID number in Office XP to complete the steps for telephone activation. This worked for me, I hope it works for you!!

Hope this helps, good luck!!
    • Child exploitation or abuse
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Secondfall

Secondfall

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Many thanks tried to follow this but in the UK the Chat Now was off line.  I stumbled across the Microsoft UK number 08448002400 where I was easily able to activate my Office XP over the automated phone system by typing the code on the screen in Word and receiving an activation code back to type into the on screen boxes.  Worked for me. Thanks Michael
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MichaelBennett1172

MichaelBennett1172

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Thanks so much for this. I was just attempting to install Office XP under Win7x64 and ran into this problem. Funny thing is this. I have Office XP Standard, plus a standalone copy of Access XP, both upgrade versions. The Access XP online activation went without a hitch, but the Standard suite (Word, Excel, and whatever else) failed with this problem.

      Some Googling led me to this thread.

     Again, thanks.

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RichardPublius

RichardPublius

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No problem, happy to know it helped :)
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Secondfall

Secondfall

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Success!!  Thanks VERY much for this info.   I'd spent quite some time on Google trying to solve this problem before stumbling onto this thread.  I followed the directions & it worked!  It was my first-ever online chat, but it was quick and the whole problem was solved in 10 minutes.  Once the basic package was activated, then for some reason I was able to activate the stand-alone Publisher XP via the internet.  Go figure.

THANKS again!!
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bigray109

bigray109
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