Word for iPad Crashes on Edits

My word on iPad mini just froze. It just says opening. ....and stuck ther. I cannot get out nor reboot. What's the resolution?

John David

Hi,

I would like to know more information to assist you better.

Does the issue occur with a specific Word document or all Word documents?

Does Word document crash when you select the styles only?

If yes, then create a new document with similar content and check if the issue occurs.

Let us know the details for further assistance.

Thank you.

My word on iPad mini just froze. It just says opening. ....and stuck ther. I cannot get out nor reboot. What's the resolution?

John David

Hi John,

Let me help you launch the Word application on iPad.

I would like to know if you are able to open other Office applications like Excel or PowerPoint on iPad.

If the issue occurs with all the Office applications then follow the steps below to reset the app.

1. Close all the Office for iPad apps. To do this, press the Home button on your iPad twice, swipe to find each Office for iPad app, and then swipe the preview screen up to close each app.
2. Go to iPad Settings.
3. In Settings , tap to select one of your Office for iPad apps such as Word, Excel, or PowerPoint.
4. Under RESET , tap Reset <app name>.
5. Slide to enable Delete Login Credentials.
6. Start one of your Office for iPad apps so that your credential is deleted.
7. Sign in using your Office 365 Organization ID account.  

Hope the suggestions provided is helpful.

Thank you.

Note: It is always advised to create your own thread, so your issue will be addressed best and with priority.

Aravinda,

Thanks for your response. Word for iPad is crashing on multiple different documents. However, most of them are based on a specific file that I use as a base format for all my teaching notes. I opened a brand new version of this file and as soon as I started to type, Word for iPad not only crashed but crashed my entire iOS and rebooted the iPad.

This is a serious problem. I don't know if this is occurring in other documents. Honestly, I don't see that it matters. This is the main document I use for all of my other teaching notes so pretty much every document I use or need to use has this particular outline style, which was created in Word for the Mac. So it should be fully compatible.

What is important is that I am reporting to you that Word for iPad crashes on this document and documents like it. Hopefully, you or your development team can do some research to determine why. I would hope that this would be fixed in upcoming versions of your software. 

Finally, I can't find a place to attach the problematic Word document to this post. Could you please provide me an email address or location where I can send you the file that is problematic. Hopefully, this will assist you in fixing the problem. Thanks.

Thanks,

David

Hi David,

Can you send me a file that crashes so that we can investigate?

I've sent you a private message.

Thanks,

Fergal

Hi 

I too have been experiencing problems with word for the iPad. It currently holds much of my university course work and now I can't even open it. The loading screen comes up and then it goes into the access to documents and then turns grey and comes out of the app. I also have excel for the iPad and have had no problems with that. I really could do without losing all my work.

any help greatly appreciated. 

Amy

Hi,

I have the exact same problem. The app shows the starting screen, then goes to the access to documents screen and then crashes. I have all my course notes there, which I really don't want to lose. 

So, some sort of a solution would be great.

Thank you,

Sandra

Hi, 

I am facing the same problem with word for ipad. I found the app is crashing perticularly with large files. Also a new bug is that some new symbols are added to every words and lines. 

Thank you