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Word, Excel won't stay open on the ipad!

Bought my first Apple product recently....an Ipad an a keyboard thinking I could use it in place of a laptop for simple Word, Excel, etc while traveling. The apps worked OK for a couple of months (although they sure aren't replacements for the real software.....) but now they have become nonfunctional. They open but as soon as I click on them they vanish. When I attempt to open an email attachment using the apps the same thing happens. A quick flash, then nothing. The attachments are not being saved either. What should I do? (For a supposedly easy to use device this has sure been a pain!)
Answer
Answer

Hello Sandra,

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

A quick question before we proceed.

What do you mean by The attachments are not being saved either?

Let's reset the Office apps following steps mentioned below and verify the result.

Close all the Office apps:

  1. Go to iPad Settings.
  2. In Settings, tap to select Excel app for iPad.
  3. Under RESET, tap Reset <app name>.
  4. Slide to enable Delete Login Credentials.
  5. Start Excel for iPad app.
  6. Sign in using your Microsoft account.
  7. Now try editing and verify the result the result.

Note: Try the above steps for Word for iPad as well.

Hope it helps. Try the suggestions and let me know the result at your earliest convenience.

Thank you.

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Question Info

Last updated October 5, 2021 Views 6,135 Applies to: