Ask a new question

Office for iPad has a critical bug in latest update!

All,

I notice my iPad updated MS office apps for iPad today. So, I went to open word on my iPad, provided my login and password, and then tried to access my documents on OneDrive. The connection dialog box came up "Connecting" and then disappeared again and then reappeared again in an endless loop. I had to quickly push the cancel button on the connection dialog box when it appeared again to terminate the connection. I rebooted my iPad, rebooted the app many times, and also tried a different Internet connection, and the problem still persists -- no joy!. This same problem occurs when using Excel and PowerPoint. Is anyone else having this problem? The office apps for me are totally useless now!

-L

Answer
Answer

Hello Sawaii,

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

Let's reset the Office apps following steps mentioned below and verify the result.

To resolve this issue, following these steps: 

  1. Close all the Office apps.
  2. Go to iPad Settings.
  3. In Settings, tap to select one of your Office for iPads apps such as Word, Excel, or PowerPoint.
  4. Under RESET, tap Reset <app name>.
  5. Slide to enable Delete Login Credentials.
  6. Start one of your Office for iPad apps.
  7. Sign in using your Microsoft account.
  8. Now try editing and verify the result the result.
Hope it helps. Keep us updated on the status of the issue and I'll be happy to help you further.

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated October 1, 2021 Views 2,088 Applies to: