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Word frozen on IPad

Hi

I was amending a file and went to save, however when the document was uploading to my personal OneDrive, it froze and I have been unable to cancel or now use Word at all.    Pressing cancel has no effect

Thanks

Steve 

Hello,

Welcome to Microsoft community and thank you for posting your query.

Let me assist you with Word on IPad issue.

What was the size of the Word document?

You may restart the IPad and once it restarts you may try to open Word application and check if it works as expected.

I hope the above information helps. Let us know if you need further assistance.

Thank you.

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I have the same problem, and have restarted my ipad twice with no response. Excel and Powerpoint work fine, but Word will not let me do anything! Please help ASAP!

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Hello Megan,

Welcome to Microsoft Community and thank you for posting your query.

Few more details would help us to provide a better response.

  1. Do you find any error message when you try to save the Word document?

     2.  Do you find this issue with a specific Word document? 

Log into OneDrive from any other device (PC\MAC or mobile devices) and check if the document has already saved.

Provide us more information to check and help you better.

Thank you.

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I have the same issue - screen frozen on one drive login box. Didn't get chance to save to one drive now Word is frozen and I can't do anything with it.

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I have the same issue. I have tried cutting off my iPad and word still won’t function properly. I have also uninstalled it and reinstalled and still the same issue! Microsoft products are always unreliable. It will lock up ona PC, too. The reason i switched to MAC! Ugh!

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You can put it into word, hit the artiw at the top left to go back out of the document, this will save it to Onedrive. You should be able to access it from there, but you cannot edit it! You can’t save it anywhere else from word because it locks up just shows a blank box! I hate this dang product. MS Office unreliable!

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Question Info

Last updated October 10, 2023 Views 4,789 Applies to: