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Word and Excel opening Outlook attachments

Every time I try to open an attachment from Outlook 365, the appropriate application opens and starts to load the document, but then I get a dialog box that says "Microsoft Word (protected view) has stopped working" and then shuts down. The same thing happens if the attachment is an Excel document.

There is no useful help and I have no idea how to fix this issue. Does anyone know what I need to do to fix this? is the only solution to turn off the option?

Answer
Answer
It would be best to save the attachment to the local drive and then in File Explorer, right click on it and  then select Properties and then click on the Unblock button.  Then use File>Open in the appropriate application to open the file.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated October 5, 2021 Views 651 Applies to: