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Word 2013 not responding after update on 12/4/14

Hi,

Microsoft Word is not responding since receiving an update on 12/4/14.

I was editing a document at the time- pasting tables form Microsoft excel document to a word document.

I shut down the PC after working. But in the morning, noticed PC didn't shut down because of updates being configured.

Since then unable to use MS WORD. Excel and Powerpoint functioning normally.

This is the error message:

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name: AppHangB1
  Application Name: WINWORD.EXE
  Application Version: 15.0.4605.1001
  Application Timestamp: 5328ef0c
  Hang Signature: 15fb
  Hang Type: 256
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 17417
  Additional Hang Signature 1: 15fb13c01f7d32601a23b5255a8147c3
  Additional Hang Signature 2: 9846
  Additional Hang Signature 3: 984679e879f90e323c9c90086c0f598a
  Additional Hang Signature 4: 15fb
  Additional Hang Signature 5: 15fb13c01f7d32601a23b5255a8147c3
  Additional Hang Signature 6: 9846
  Additional Hang Signature 7: 984679e879f90e323c9c90086c0f598a

Thankyou

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Thanks Doug.

I followed the trouble shooting steps, but could not get a response from Word.

I then un-installed MS Office as instructed.

I now have trouble reinstalling.

I am a student and received a free student option last year.(Order no: 100234168281)

How do I install the software. I have the product key

Thanks again

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Hi,

I have purchased and installed the Microsoft office software again, but encountered the same problem. Removed office yet again and reinstalled, but same problem.

Error Message:

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: WINWORD.EXE

  Application Version: 15.0.4569.1504

  Application Timestamp: 52c5eccd

  Hang Signature: 1045

  Hang Type: 0

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 17417

  Additional Hang Signature 1: 104508164bf536bc447822d026642063

  Additional Hang Signature 2: bf66

  Additional Hang Signature 3: bf66589776c9d3e3319200551fc716f5

  Additional Hang Signature 4: 1045

  Additional Hang Signature 5: 104508164bf536bc447822d026642063

  Additional Hang Signature 6: bf66

  Additional Hang Signature 7: bf66589776c9d3e3319200551fc716f5

Read our privacy statement online:

 

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

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For the error "Office can't do that right now because your product is busy with another task" error when installing Office 2013 or Office 365" see:

http://support.microsoft.com/kb/2809219/en-us

See "General troubleshooting for installing Office 2013 and Office 365" at:

http://support.microsoft.com/kb/2822317/en-us

See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Hi,

I've repeated the trouble shooting, un-installed and re-installed the Office 2013, but face the same problem. I can open Ms Powerpoint, excel and others but MS Word is always 'not responding'.

This is the error message:

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name: AppHangB1
  Application Name: WINWORD.EXE
  Application Version: 15.0.4569.1504
  Application Timestamp: 52c5fde3
  Hang Signature: 1bc2
  Hang Type: 0
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 17417
  Additional Hang Signature 1: 1bc247968c1a46c99392845634174f18
  Additional Hang Signature 2: 448d
  Additional Hang Signature 3: 448da501afc18ab2e8ae22ed372eccb1
  Additional Hang Signature 4: 1bc2
  Additional Hang Signature 5: 1bc247968c1a46c99392845634174f18
  Additional Hang Signature 6: 448d
  Additional Hang Signature 7: 448da501afc18ab2e8ae22ed372eccb1

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Hi Doug,

I think the problem was caused by EndNote Cite while you write add in.  After unchecking this add in the issue with word resolved. However, this addin appears to be crucial for the use of endnote cwyw.

 

thanks


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Last updated October 5, 2021 Views 975 Applies to: