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Why can't I open a blank document in Word?

Every time I try to launch Word (I have Windows 7 professional and Office 365 Home and no other older versions on my computer) and select blank document, it says (not responding) and I am forced to close it.  If I open an existing document, it opens fine, but trying to create a new, blank document isn't working.  Sometimes, I can right click on the x to close and get an option to "restart the program" in addition to close or wait, which works to open a new blank document, but that's not always there.
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Have you tried running Word in Safe Mode by holding down the CTRL key while starting it?

Just because you reset your computer to the manufacturer's settings does not mean that there are no addins as manufacturers often include them as part of their standard setup.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated May 4, 2024 Views 2,426 Applies to: