Save to pdf stopped working

I can no longer save or export a word document to PDF.  I get the message "The export failed due to an unexpected error."  Tried saving old documents, new documents, new blank documents but all failed.  I have been using this function for months but it suddenly stopped working.  Performed a full repair of Office 365 but no joy.  Is it caused by a security update, 3rd party software or something else? I'm running Office 365 on Win8 64bit.

Any suggestions?

Tony

I haven't come across that problem before, but as a work-around, you could download the free PrimoPDF converter, which when installed will appear as a printer and can be used to print documents to pdf format.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com

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Last updated April 14, 2025 Views 191 Applies to: