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Outlook being used by another program

I have been trying to mail merge.  I opened only word, no other programs are running after restart.  Set up mail merge again.  Clicked send and nothing happens. I get an error message saying another program s using outlook.  Since it was not open I am confused.  

I have used MS Office for years. I made the mistake of buying a windows 8 machine and office 365.

Any suggestions.

Hi Andrew,

 

I would like to know if you are using the same version of Word and Outlook.

 

If you have previous version of Office installed on the computer, uninstall it and then repair Office 365 suite by performing the Quick Repair.

http://support.microsoft.com/kb/2827031/en-us

 

In order to perform a successful mail merge, follow the steps from the link below.

http://office.microsoft.com/en-us/word-help/use-word-mail-merge-for-email-HA102809788.aspx

 

Let us know if you need further assistance.

Thank you.


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Last updated September 12, 2023 Views 1,772 Applies to: