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Office 365 Word 'Save-As' extremely slow on Windows 8 laptop

We are using Dell laptop touch screen systems with Windows 8 installed.  When attempting to do a "Save-As" from Word/Office 365 Home Premium to a network drive it can take several minutes for the address bar to progress across the top until the save is completed.  I thought the problem might be with the wireless connection so I hard wired the laptops back to the switch but this problem still occurs.  It seems as though the computer is searching to reconnect to the mapped network drive.  The time period taken to achieve the save varies and can take up to 4 or 5 minutes.

We are running other Windows 7 Pro desktops mapped to the same network drives and using Office 365 and they run fine.  We also have SkyDrive connections on the laptops and the desktops. 

Any thoughts on how to correct this issue would be greatly appreciated.

Hi Bob,

Thank you for choosing Microsoft Community.

 

Verify if you can use the ‘save as’ option and save word document instantly to the hard drive.

 

If you are able to save instantly and have issues only while saving to the network/mapped drive, then I would suggest you to post your query in the forum below for better suggestions:

http://social.technet.microsoft.com/Forums/office/en-US/home?forum=word

 

Thank you.

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Hello,

I experience the same problem with "save as" on network drives.  Either with Word or Excel.

It seems that the problem is when Word or Excel is scanning the locations.

Thanks,

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Hello François,

Thank you for posting your query in Microsoft Office Community.

A quick question before we proceed.

What happens when you try saving Excel/Word documents to local hard drive? Does it work as expected?
If yes, then the problem is with saving the documents to network location. I would suggest to post this query in the following TechNet forum as mentioned by Deepa Raj.
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro

If you have any questions related to Office products, you can always reply and I’ll be happy to assist you.


Thank you.

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Last updated October 5, 2021 Views 1,414 Applies to: