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Office 365 Word Insert Table of contents option disabled

Can anyone help please.

 

I am using office 365 and a number of entries on Word's ribbon bar are disabled including "Insert Table of Contents" "Update Table".

 

They were previously working but are now disabled for both new and existing documents. I have had a subscription license for around 3 months.

 

 

Hi Steve,

 

As I understand, you are unable to use the functionalities from Word application. Let me help you with the issue.

Are you able to use the options from other Office applications like Excel or PowerPoint?

Since you state that the product was subscribed 3 months prior, did you pay for the subscription recently?

Do you have any other Office versions installed on the computer?

 

Provide more details to assist you better.

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Aravinda,

Thank you for your offer to help.

There do seem to be a few options disabled in Excel too though I use that application less frequently.  I pay automatically on a monthly subscription.

I have just checked a second machine with the application on and see the option is also disabled there. This fact coupled with your questions lead me to suspect there is a problem with my subscription. Do you think this likely and, if so, how would you recommend I resolve the issue.

Thanks
Steve

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Hi Steve,

 

Thank you for the reply.

 

Since the monthly subscription has already started, you may check if there are multiple versions of Office present on both the computers.

Click Start, go to Control Panel, open Programs and Features and check for the installed version of Office 365.

 

You may also remove all traces of Office 2013/ Office 365 from the computer by running the fixit from the article below:

http://support.microsoft.com/kb/2739501

 

Now login to www.office.com/myaccount with the same Live ID which was used to register for Office 2013/ Office 365 and then click Install Office.

 

Hope the suggestion  provided is helpful.

Thank you.

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Last updated May 2, 2023 Views 6,283 Applies to: