Office 365 keeps telling me my acount expired

I reinstalled Office 365 on Dec 18th on my computer with a new product key I had purchased. I received confirmation from Microsoft that I had successfully updated my Office until Dec 18, 2015. When I opened Word today, a message came up telling me that Word had expired and most features would be deactivated on Dec 26th. What gives Microsoft? Not only does it do this but when I try to get into my account, I keep getting error messages saying that you can'tidentify my computer. A little help here would be of great assistance. BTW, I have Home Premium and I updated my wife's computer the same day and she is getting the same message about deactivation for Outlook, Word, etc. as am I.

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Answer

Doug Robbins - MVP Office Apps & Services (Word)

Was there already a trial version on the computer?

If so, you should remove it.

You may also need to remove all traces of the Office installation by downloading the Fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
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Office 365 keeps telling me my acount expired

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