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Office 365 -- Can't open any programs (One note, Excel, etc) except for Word

I recently downloaded Office 365, which was given to us free by my university. Everything was working fine until a couple days ago when my computer decided to update. Now I can't open any office programs except for my Word. When I try to open my one note I get the message ".... Onenote has ran into an error that is preventing it from working correctly..." It gives me the option to repair now, I click it and nothing happens. All other programs like excel, powerpoint etc. give me the message "Microsoft excel has stopped working. A problem caused the program to stop working correctly..Close program" I have tried uninstalling my most recent version I downloaded and then reinstalled it and I'm still having the same problem.

Hi Jordan,

 

Let me assist you with the issue.

 

You may refer to the steps from the following link and check if you can launch the Office applications.

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

 

If the issue persists, and as you have already repaired and re-installed Office suite, I would like to know the steps that was followed to perform these action.

 

If you have not performed a manual removal of Office 365 installation files, then you may refer the link from the following article.

http://support.microsoft.com/kb/2739501 

IMPORTANT: Ensure to back up complete registry following steps mentioned in the article below as manual uninstallation involves in deleting the registry entries.

http://support.microsoft.com/kb/322756/en-us

 

Now download and install Office 365 by logging into www.office.com/myaccount with the registered email address and click Install Office.

 

Hope the suggestions provided are helpful. Let us know if you need further assistance.

Thank you.

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Last updated December 31, 2023 Views 339 Applies to: