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Non Commercial Use, Non Responsive, Unlicensed Product HELP

The title of this question is what I get after a minute of opening up an Word document. I've tried reinstalling Word (through my university), but instead got an error code -2147023834-11. 

I haven't tried other products, since I only need Word. I have/ had Microsoft 2013 but since it was through my university, I checked Microsoft 365 University below. I just want to be able to study... please help out this poor soul.

Thank you in advance to all who reply.

Answer
Answer

Hi,

Thank you for choosing Microsoft Community, 

I need more information before start.

  • Do you have office installed on you system.
  • When do you get the error message, are you trying to install Office, open Office or activating Office?

Error message you mentioned occur if there is any traces of previous installation of office.

Let’s try to run the Fix IT tool and try to reinstall office on you system again.

Refer the link below to uninstall office from you system.

https://support.office.com/en-us/article/Uninstall-Office-2013-or-Office-365-from-a-Windows-computer-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

Refer the article below to install office back into you system.

https://support.office.com/en-US/article/Install-Office-4414eaaf-0478-48be-9c42-23adc4716658?legRedir=true&CorrelationId=3176d3d2-9f9c-40c8-bcff-994a983a7dd6

I hope this helped you, if not do get back to us with more details so that we may assist you further.

Thank you.

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Question Info

Last updated October 5, 2021 Views 1,817 Applies to: