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microsoft word keeps failing

hi im really stuck and need some help, I have today started the office free trial for a mont hthen £7.99 per month there after, having downloaded everything everytime I go to open a word document downloaded from a web page of one I have saved on my laptop it keeps failing then when I ask it to use the internet to find a solution it just closes the programme, I have tried everything that I can think of recovering the install ect and its still doing it any advice greatfully appreciated or I may aswell cancel the subscription thanks in advance clare
Answer
Answer

See the Article “Why can’t I start my Office 2013 application at:


http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx


If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501


saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 452 Applies to: