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Microsoft office not working
I have Microsoft office home version.
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This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:
See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834
See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
http://support.microsoft.com/kb/2813143
Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:
http://support.microsoft.com/kb/2811180/en-us/
Also see my response in
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring
VBA are not available. Would you like to open this document as a read only?"
Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply
and
http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply
It appears that there may be some hardware incompatibilities as well.
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration
For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.
It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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Word has stopped working. Nothing more happens. Do I need to reinstall and will I still have my files?
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See the Article “Why do I get a "stopped working message when I start my Office application at:
Or
https://support.microsoft.com/en-us/kb/3091375.
If
that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:
http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.
Then reinstall Office by logging into www.office.com/myaccountwith
your registered email address and click Install Office.
BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!
If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
Following the above should NOT cause the files that you have created to be deleted from your computer. HOWEVER, it is prudent to regularly back up your data files, especially BEFORE making any changed to your computer.
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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Office is never included with Windows, except possibly as a trial version.
Unless the computer manufacturer has added Office for you, you will have to purchase it separately.
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
~~~~
Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Office 365 is a separate application that runs under either Windows 7 or Windows 10, but it is not included with either, or any version of Windows. What version of Office did you have on the computer before upgrading to Windows 10?
See:
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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Microsoft Word not working. Error message indicating that Microsoft will look for solution but none as yet communicated to me. I left a phone number for someone at Microsoft to call me. But no one called.
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What is the exact error message?
Have you tried starting an Office repair from Control Panel? See https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.
Microsoft 365 Word MVP since 2005
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MS 365, Win 11 Pro
~~~~
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MVP program info: https://mvp.microsoft.com/
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this is not helping me
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Question Info
Last updated March 22, 2023 Views 18,857 Applies to: