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Microsoft Office 365 won't open .doc files from windows explorer.

I have Office 365 installed on my pc. When I double click on a .doc file in windows explorer I get a box asking me if I want to continue using word or office XML handler to open the file. (See attached screenshot). Whatever I do nothing happens. Word does not open. If I open Word first and navigate to the file, I can open it without problems.

Any ideas what I can do? I checked and this happens with any .doc file, not just one.

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Answer

Hello,

Welcome to Microsoft Community and thank you for posting your query.

You may repair Office 2013 using the following link and check if it resolves the issue.

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

I hope the above information helps. Let us know if you need further assistance.

Thank you.

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Question Info

Last updated June 7, 2023 Views 9,313 Applies to: