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I experienced speed/performance issues with a Word document in Office 365 - is there a solution?

I have started working with longer, more complex Word documents using Office 365 and am starting to experience significant speed/performance issues. I have these documents stored in OneDrive then open them in Word online. When I go to edit the document, I am asked whether I want to open the document there in Word Online or use the full functionality of Word. I choose the latter option since I prefer having all the features of Word available when I edit. But for whatever reason, when I do that the screen keeps freezing up on me.

This is a 50+ page Word document and I have recently installed some images. But should working with a Word document like that be a problem? I ended up downloading the Word document to the hard drive on my Surface Pro 2 where the speed and functionality were restored immediately, so I know it has something to do with editing the document online.

One solution is to download the document, work offline and then upload it again to OneDrive. But what is the point of Office 365 if it can't handle the editing function in Word without slowing down?

Any thoughts or feedback would be appreciated.

Joe

I would download the file to the local drive and open it from there.  Then are making the changes, upload a copy back to OneDrive if necessary.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Hi Joe,

Thank you for posting on Microsoft Office Word Community.

To help you better, we would require few information about the issue.

1. Does the issue occurs only with Word documents or with all the Office 2013 applications files on OneDrive?

2. Which browser is set as default?

Set Internet Explorer as default browser and check whether the issue occurs.

If it already set as default then reset Internet Explorer and verify the status. To reset Internet explorer, go to Tools | Internet Options |Advanced | Reset.

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

For further queries, reply and we are happy to assist.

 

Thank You.

 

 

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In File > Options > Advanced, in the Save section, the option "Copy remotely stored files onto your computer, and update the remote file when saving" should handle that situation automatically. Do you have it checked?
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https://jay-freedman.info

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Last updated April 7, 2023 Views 792 Applies to: