Hi Diane,
Verify if the ‘Dragon naturally speaking’ (Netspeak) add-in is enabled in Word application?
Try running the Word application as administrator by following the steps below
Right click on Word application and click ‘Run as admin’.
And follow the steps below to enable Dragon naturally speaking (add-in) in Word and check if it works fine.
Click on File, Options,
Add-ins, and Click on ‘GO’ beside Manage – COM Add-ins and check the add-in option next to
Netspeak and click OK
I hope it helps. Let us know if you need further assistance.
Thank you.