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Downloaded and paid for 365 but it is not working

I am trying to use this product for work purposes but when I try to open my documents, it says that it is unlicensed and when I try to log into my email associated with this product, it says this email is not associated with microsoft products. Any suggestions??
I am trying to use this product for work purposes


The EULA for Home Premium (and I expect University as well) specifically excludes use for business use.

 

when I try to open my documents, it says that it is unlicensed


Is this a new computer? If so then check to see whether it came with a TRIAL version of Office. If it did then uninstall ALL instances of Office, re-boot and re-install your paid-for version.

 

 

when I try to log into my email associated with this product, it says this email is not associated with microsoft products. Any suggestions??


What do you mean by "log into my email"? Where are you doing this, and is this the SAME email you used to purchase the product or a different one?

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Last updated October 5, 2021 Views 110 Applies to: