Can;t open Word, Outlook or Excel documents.

When trying to open a document, I get an error message "Microsoft word has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

I have a paid subscription to the programs which also include Powerpoint, Publisher and One Note (all 2013).  I can open these programs. 

How do I fix the Word, Outlook and Excel.  I have lots of Word files for my business, but I can.t open them.

Please help>

Darlene

 
Answer
Answer

Hi Darlene,

As per the description you are facing issues in accessing the Office applications. Let me assist you with the issue.

 

Try the steps from the link below and check if it helps fix the issue: Why can’t I start my Office 2013 application?’

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

 

I hope the above link helps. If the issue still persists, reply and we will be glad to help you further.

Thank you.

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Question Info


Last updated October 5, 2021 Views 2,124 Applies to: