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Cannot Sign Into Word with College Account

My college offers all of their students a free subscription to Office 365 for as long as we are enrolled. I was taking advantage of this very useful opportunity, and was using Office 365 mobile on my iPhone, until the update on the app store which separated Office 365 into three (or more) separate apps. For some reason, I cannot log into Word using my college account (ends in @mymdc.net). When I input my email, it will find the account but after loading  for a few minutes (with the message "connecting to service"), I get an error that reads: "there is a problem with your account. Please try again" The funny thing is that I can still log into Office 365 Mobile, and I am still logged into Office on my computer. I would like to know what I can do to solve this, as I use Office (especially word) quite a bit on my iPhone. 

Hello Lopez,

 
Let's Remove and reinstall Office on the iPhone and check if it helps in resolving the issue.
 
You may refer section "Settings" on link below on how to reset Office 365 on iPhone.
 
Disclaimer: Resetting Office returns the app to initial state and delete all of you documents and cloud storage locations.
 
Reply after trying the above steps and we will be glad to help you.
 
Thank You.

 

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The problem is that I can log into the Office 365 App, but I cannot log into the new Word app for iPhone

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Hello Lopez,

 
What happens when you try to logon to the Word app for iPhone? Do you receive any error message?
 
Reply with required information in order to help you better.
 
Thank you.
 

 

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"There is a problem with your account please try again later"

I have been receiving the error for quite some time now

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You will get that message if the account name\password do not match.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated February 4, 2024 Views 1,957 Applies to: