How can I download the Office 365 University software to a second computer?

Hello Christina,

Welcome to Microsoft community and thank you for posting the question.

As per the description provided, it looks like you are having issues with installing Office 365.

Before we proceed I would require some more information to assist you better.

1. Are you using the same email account that was used to create a Microsoft account for Office 365?

2. Did you register the product key purchased from Best Buy with the Microsoft Account to download and install Office?

If no, then refer to the following link to sign in or create a Microsoft account to download and install Office 365.

https://officesetup.getmicrosoftkey.com/?origin=HA102830243

You may also refer to the section ‘I bought from a retailer (DVD not included)’ in the following link and check if it helps:

http://office.microsoft.com/en-in/access-help/find-your-product-key-for-office-2013-and-office-365-suites-HA102830243.aspx

I hope the above information helps. If you still have questions, you can always reply and I’ll be happy to assist you.

Thank you

my son purchased and downloaded Office 365nto his computer how do we download to a second

 computer in our household?

Hi Patricia,

How Office 365 was purchased (Online or Retail)?

To install Office on the second computer, you may refer to the following link and check if it helps:

http://office.microsoft.com/en-in/support/install-office-on-more-than-one-computer-HA102901468.aspx

In case if that doesn’t help, do get back to us and we would be glad to assist you.

Thank you

I downloaded office 365 university on my son's computer and now I would like to download on my own - it says that it is allowed for 2 PC's.  I cannot seem to get it past entering my email & password. It says that it is not available for download. I believe I had a problem downloading it to my son's computer also...a tech through Microsoft gave me a different code to enter other than the one I have.

Hi Ellen,

Mention the exact and complete error message you receive to help you better.

The account associated with Office 365 University is used to install and activate the product. So ensure you are signing in with the correct Microsoft ID. You must sign in using the Microsoft account that was used to register or purchase Office 365.

http://office.microsoft.com/myaccount

I hope this fixes the issue.

Thank you

Hello,

Welcome to Microsoft Community and thank you for posting your query.

Let me assist you with Office installation.

What is the default browser in use?

Make sure you sign out of all the Microsoft Services on your default browser including Mail, Calendar, MSN or other Microsoft sites etc. (to which you have logged in).

Once you complete the above mentioned steps, you may sign in to www.office.com/myaccount using a browser and check if it displays the Office information in my account page.

Note: The account associated with Office 365 is used to install and activate the product. So ensure you are signing in with the correct Microsoft ID. You must sign in using the Microsoft account that was used to register or purchase Office 365.

I hope the above information helps. Let us know if you need further assistance.

Thank you.