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Working on Word documents, if I try various tasks, Word crashes with "win32 exception" message

While working on any Word document, if I try various tasks like setting margins, printing the document, or saving it as a pdf, Word crashes and I get a message: "An unhandled win32 exception occurred in WINWORD.EXE[--number--]. No installed debugger has Just-in-Time debugging enabled. In Visual Sudio, Just-In-Time debugging can be enabled from Tools/Options/Debugging/Just-In-Time".
I don't have Visual Studio.
I have tried scanning with Windows Defender and my Panda anti-virus software; found two viruses, one a Trojan, removed them, but the problem has not gone away.
I have uninstalled and reinstalled Microsoft Office (I am using a trial version of Office Professional Plus), I have tried a repair of Office 2013 from "Programmes and Features". I have used "CCleaner". Nothing helps!
NLMM
Answer
Answer

Hi,

Thank you for using Microsoft Community.

I would try to assist you related to your issue, since when did you start receiving this error message?

 

Method: 1

You may try to start Word application in safe and check if it works fine

On Windows 8 In the start interface, hold the Windows button and click on ‘R’ on your key board, type ‘WinWord/ safe’ without quotes in ‘Run’ window

Note: There is a space between ‘WinWord’ and /

If you are able to work without any issues, then it is due to add-ins.

Follow the steps below to

Open Word, File, Options, Add-in, uncheck all the check boxes and click ‘Ok’

 

Method: 2

You may start the computer in clean boot and check if a non-Microsoft service is causing the issue. To start Windows in clean boot refer the link below:

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting in clean boot, ensure to restart the computer in normal mode

 

I hope this helps. If you need any further information, you can always reply and we’ll be happy to help you.

Thank you.

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Question Info

Last updated October 5, 2021 Views 11,626 Applies to: