Word 2013 won't accept my "use existing recipient list" in a mail merge; has anyone else experienced this and how was it solved?

I follow directions for mail merge for labels and reach a dead end when I can't use "existing recipient list."  Has anyone else run into this problem and how did you solve it?

Are you using the "Step  by Step Mail Merge Wizard?" At Step 3 you should be able to click on the button "to use an existing list." Do you mean that button is not activated? If you can check that button you should then click the "browse" button located below to bring up your recipient list.

 

To find "Step by Step Mail Wizard" go to "Mailings" tab and then click on "Start Mail Merge" button drop down arrow and then "Step by Step Mail Wizard."

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Last updated December 10, 2023 Views 177 Applies to: