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Word 2013 went "not responding" when I try to open a file

When I try to open a file my word 2013 shows "not responding". All I can see is the title bar. Also, no matter whether the file is doc. or docx, the title always shows [Compatibility Mode]. 

Also, the splash screen remains on the desktop. 

All other office work well.

my laptop runs Windows 7 Ultimate,

This microsoft office 2013 package was downloaded  and installed from my university website and registered by my university email address.

It works well since I installed it but the situation happens since yesterday, I can't remember what particular thing I did that could cause this happens.

There is no other office package installed in my laptop now. I uninstalled MS 2003 and WPS several days ago.


I appreciate any help! 

Answer
Answer

It happened to all my documents.

I have solved this problem just few min ago.  Here is the solution works for me, maybe work for other users who faces the same problem:

open Word in Safe Mode (run--winword /a) and then open a new blank file, go to the options--advanced--display, then choose "disable hardware graphics acceleration". 

Thank you for your reply Stefan.

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Question Info

Last updated October 1, 2021 Views 260 Applies to: