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Word 2013 keeps crashing intermittently when working on a large document (50mb)

I have a user who is experiencing intermittent crashing of Word while working on a large file. It seems to happen only on his laptop and I can't seem to replicate the crash when I access his laptop via remote desktop. I have tried disabling graphic acceleration, updating display adapter drivers, removing add-ins, and applying hotfixs. Nothings seems to help so far.

This is the only error that I can gather from Event Viewer.

Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: wwlib.dll, version: 15.0.4569.1504, time stamp: 0x52c5ecd6
Exception code: 0xc0000005
Fault offset: 0x00979600
Faulting process id: 0x258c
Faulting application start time: 0x01cfddf55f803310
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\wwlib.dll
Report Id: 072ce17b-49ea-11e4-87ce-00271396903a

Is there anyone who knows what could be wrong here? Thank you.

Try using the OffCAT Tool as detailed in the artricle "How to resolve crashing or stability issues in Office programs by using the OffCAT tool" at:

http://support.microsoft.com/kb/2939112/en-us

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 1,533 Applies to: