Word 2013 in window 7. the message " We're sorry. We can't open the file.docx because we found a problem with the contents.

I am editing my student manuscript last night. It was saved properly. This afternoon, I try to open it but failed.  It had happened many time in the last few months.. The n, the message appears " We're sorry. We can't open the file.docx because we found a problem with the contents.  The file is in external drive and I am using track changes in word.  Plls help.

Best regards

Moved from Windows 7 Repair and Recovery Forum.

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Thank you for suggestion. Up to now, I am unable to find related thread for MO 2013.

Thank you

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Hi,

I have moved your Question to the correct Microsoft Word 2013 Forum so that you can receive the best assistance for your problem.

Kindly do not start another Thread, as you were advised to do by Frederik. as that causes confusion in the Forums if you have 2 Threads current about the same problem.

Keep in mind that you can always click on Edit in your original Question and move your Question to the correct Forum yourself if this happens again

Regards.

___________________________________________________

Bill Smithers - Microsoft MVP July 2013 - Dec 2020

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Thank you Bill.

Regards

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You should never open from, or save directly to, or work on a document that is on an external drive.

Always copy it to the local drive and then open it from there.  Otherwise, corruption of the document is almost certain to occur.

The best chance of getting assistance with your problem will be if you place a copy of the document in a folder on your OneDrive that you set to be shared and you paste a link to that folder back here so that others can access and maybe repair your document.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Thank you Bill,

Here is the link "https://onedrive.live.com/redir?resid=CF5B7CE83B4D340D%21437".

Best regards

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Unfortunately, your file is irrevocably damaged, probably as a result of it being saved to an external drive.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Hi Doug Robbins,

seems like I have the same problem :(

Could you please try and see if you can recover this file for me as it means a lot to me.

I already shared it in One Drive so here is the link:

https://onedrive.live.com/redir?resid=5F2E0A2CB7E67141!26320&authkey=!AAwYbsywv0t6cAI&ithint=file%2cdocx 

Best regards.

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Sorry, it is not possible to do anything with your document.  The way in which it is corrupted suggests that it may have been worked on while it was located on removable media such as a USB thumb drive, or that it was saved directly to such media.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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I already shared it in One Drive so here is the link:

If you send me a copy of the file then I'll use a binary editor to have a look at it.

pegasusDOTfnlATgmailDOTcom

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here you have it:

https://onedrive.live.com/redir?resid=5F2E0A2CB7E67141!26320&authkey=!AAwYbsywv0t6cAI&ithint=file%2cdocx

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Last updated October 5, 2021 Views 3,658 Applies to: