This follows on from an earlier question about re-installing Office 2013 on Windows 8.
Unfortunately although I've reinstalled Office 2013 and everything else works, I have a problem in trying to open Word. First off the "User Account Control" asks "Do you want to allow the following program to make changes to this computer?" and when I
type Yes, it appears to start Word and then I get the message "We're sorry but Word has run into an error that is preventing it from working correctly. Word will need to closed as a result. Would you like us to repair now?". If I type Repair now it starts
the whole uninstall/reinstall cycle all over again. It seems to be a problem just for Word.
Any tips? For example can I reinstall by going to office.com/setup and using the Product Key?
A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:
See the Article “Why can’t I start my Office 2013 application at:
See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834 See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.See:
Office programs may crash with the FineReader add-in installed at:
http://support.microsoft.com/kb/2755838
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC?It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in.It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring
VBA are not available. Would you like to open this document as a read only?"
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration
For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right
click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the
ddeexec key.