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Word 2013 crashes when trying to open file from internet

Hi all,

I am having lots of problems opening files from Outlook. Initially, files would open in protected mode, which was annoying and useless. As soon as I wanted to edit the file, I would click "enable editing" and word would crash. Then I disabled Protected mode for all internet / email files. Now whenever i try to open any word file from any email client, it crashes instantly. Even if I save the file, then through properties "unblock" the file, then try to open it, it still crashes. This basically makes word useless to me as I work from home, so I constantly need to use files "from the internet" (in otherwords, from my colleagues...)

What can I do to prevent this - it is making work impossible for me!
Are you saying that you have no problem at all opening files that were initially created on your computer's hard drive? If you send a local file as an e-mail attachment to yourself, then can you open that file?

Is there something special about those files that your colleagues send? Content? File size?
Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Last updated October 5, 2021 Views 346 Applies to: