Windows update crashes Microsoft Office

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Good Morning,

 I have tried all the fixes that everyone has suggested.

I am running Office 365 E3 on Windows 8.0 Enterprise. I just updated to 8.1 Enterprise 64 bit

a few days ago. I noticed when I try to do a save as in any office application it crashes. Also just by entering the File menu crashes the applications 9 out of 10 times. The programs work fine in safe mode.

All add ins, graphic acc etc have been disabled.

This is the error I am getting on office applications.

Log Name:      Application
Source:        Application Error
Date:          7/15/2014 11:05:31 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ngebara.hitchok.com
Description:
Faulting application name: WINWORD.EXE, version: 15.0.4631.1000, time stamp: 0x5396ace5
Faulting module name: mso.dll, version: 0.0.0.0, time stamp: 0x53acd069
Exception code: 0xc0000005
Fault offset: 0x0000329c
Faulting process id: 0x1fac
Faulting application start time: 0x01cfa0469817d730
Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: d7f5223a-0c39-11e4-beda-001b213f51b1
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-07-15T16:05:31.000000000Z" />
    <EventRecordID>103506</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ngebara.hitchok.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>15.0.4631.1000</Data>
    <Data>5396ace5</Data>
    <Data>mso.dll</Data>
    <Data>0.0.0.0</Data>
    <Data>53acd069</Data>
    <Data>c0000005</Data>
    <Data>0000329c</Data>
    <Data>1fac</Data>
    <Data>01cfa0469817d730</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE</Data>
    <Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll</Data>
    <Data>d7f5223a-0c39-11e4-beda-001b213f51b1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Thanks,

Neil.

Try repairing the Office installation as detailed in the Knowledge Base article at:

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

Try repairing the Office installation as detailed in the Knowledge Base article at:

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

Doug,

   I tried that yesterday. I even used MR. Fixit and did a complete uninstall. Rebooted my machine and logged back into my office 365 portal and did a reinstall. Still does not work. Same symptoms.

Could it be the dll is corrupted? I did a sfc /scannow and found no problems.

Neil.

I've been having the exact same issue.  Occurred instantly after the updates were pushed to my machine.

Working has been a challenge this week!  

I've done the repair as well.

We really need fix for this.

Which version of Office are you using? The Fixit at http://support.microsoft.com/kb/921541/en-us is specifically for Office 365/Office 2013. After you run it, you have to reinstall the product you have, using a CD/DVD or a downloaded file. You also need a product key (or a Microsoft account linked to the installation if you are using Office 365/2013).

Good Morning,

I ran the word Mr. Fixit, did not fix the problem.

I am running office 365 so office 2013.

Word, excel, and other office programs still crash trying to do a safe as.  Works fine

in safe mode. Also, now my explorer is not working correctly. I right click on a drive letter and my explorer crashes including my desktop.

What I am going to do is install 8.1 clean and then install my software. Microsoft has caused a huge mess.

Actually I may open a ticket with them since I have free tech via chat.

Thanks for all your help.

Neil.