Why isn't it letting me insert online pictures or videos or letting me sign into skydrive?

Hi Joe,

Before we proceed I would require some more information to assist you better.

• Are you able to insert online pictures in other Office applications such as Excel?
• Are you using Internet Explorer as the default browser?

Try the following steps and check if it helps:

Step 1: You may repair the Office and verify the results.

Refer to the following link for more information:

http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

Step 2: Set Internet Explorer as the default browser.

Refer to the following link for more information:

http://windows.microsoft.com/en-GB/internet-explorer/make-ie-default-browser#ie=ie-9

Step 3: Reset Internet Explorer:

If Internet Explorer is set as default web-browser then reset Internet Explorer and check. Refer to the link mentioned below to reset Internet Explorer:

http://support.microsoft.com/kb/923737 

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. You will also lose any password saved while logging into email service provider websites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature

Resetting Internet Explorer is not reversible. After a reset, all previous settings are lost and can't be recovered. Rather than resetting everything, you might want to reset specific settings in the Internet Options dialog box or delete your webpage history.

I hope the above suggestion helps. Provide us more information on the issue if you need further assistance on the issue.

Thank you.

uninstall and google chrome and check. some time using different browser causes issues.

This fails then complety remove and re-install office. computer does not have a common sense but we have and think we only have this sense .... LOL

Hi Joe,

Before we proceed I would require some more information to assist you better.

• Are you able to insert online pictures in other Office applications such as Excel?
• Are you using Internet Explorer as the default browser?

Try the following steps and check if it helps:

Step 1: You may repair the Office and verify the results.

Refer to the following link for more information:

http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

Step 2: Set Internet Explorer as the default browser.

Refer to the following link for more information:

http://windows.microsoft.com/en-GB/internet-explorer/make-ie-default-browser#ie=ie-9

Step 3: Reset Internet Explorer:

If Internet Explorer is set as default web-browser then reset Internet Explorer and check. Refer to the link mentioned below to reset Internet Explorer:

http://support.microsoft.com/kb/923737 

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. You will also lose any password saved while logging into email service provider websites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature

Resetting Internet Explorer is not reversible. After a reset, all previous settings are lost and can't be recovered. Rather than resetting everything, you might want to reset specific settings in the Internet Options dialog box or delete your webpage history.

I hope the above suggestion helps. Provide us more information on the issue if you need further assistance on the issue.

Thank you.