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why can't I get office word to open?

When I try to get into office word a box comes up telling me it doesn't recognize my email / password. Yet I can sign in to Microsoft. This is a fairly new computer with windows 8 ( which I am very unhappy with). It shows that word is on this computer. Do I still have to do something to get it to work. This is my first time attempting to use. I have documents in skydrive that I need to edit but it will not allow me too.

 

thanks

You may have two Microsoft log-ins.  I have had a passport log-in for years and it that I use to sign in to these forums and a number of other Microsoft sites to which I need to sign in.  To subscribe to Office 365 however, I needed to create a new log-in so you need to make sure that you use the correct one.

 

However, if Office has completed its initial streaming onto your computer,  it should not be necessary to sign in on each occasion that you use Word.

 

So, if there was another log-in that you used when setting up your subscription, make sure that you log in with that one and let Office complete its streaming to your computer.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated October 5, 2021 Views 285 Applies to: