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Using the Preview Pane - Word says Sorry, something went wrong and Word was unable to start. (24)

Hey Guru's;

Got a machine with Windows 7 x64 and MS Office 2013 (via click to run / Office 365 subscription).

If you enable the preview pane, and click on a word document, you get this error message;

Sorry, something went wrong and Word was unable to start. (24)

I've bing'd for a solution, and found quite a few people saying they just turned off the preview pane, but the user of the affected computer insists on using the preview pane.

Is there a fix for this?

Mathew.

Answer
Answer

HI Doug;

Thanks for the reply! What I have found is that it appears that the problem might be limited to running 32 bit Office on 64 Bit windows;  We installed the x64 version and the problem went away;

Now our only problem is the client runs an old Access database that won't work on the x64 version of Access. :-)

Thanks again,

Mathew.

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Question Info

Last updated November 28, 2023 Views 1,556 Applies to: