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Unlicensed Product error. Help needed please.

Hi All, When i open microsoft word it directly goes to blank document and wont leave me type. In the margin on top of the screen in red it says 
" Document1 - Word (Unlicensed Product) " .

 Then while i do try to type a new box opens saying 
" Microsoft Office 365 Home Premium

Activation Wizard

Thank you for installing Microsoft  Office 365 Home Premium. You must activate the software to fully enable all the features. This wizard will guide you through the activation process.

How do you want to activate your software?
*I want to activate the software over the internet. (recommended).
*I want to activate the software by telephone.


This product will remain unlicensed until you activate your product. Click help for more information.

help                                                          next    cancel"

When i press next another box opens saying 
"we're sorry something went wrong and we cant do this for you right now. Please try again later"

When i click on help it says 
"help isnt working but you can still go to office.com to get the latest and greatest articles etc etc.."

It was installed by a worker in Soundstore on the 11/11/13 and was working perfectly until today. I tried to contact Soundstore but they have not got back to me. I really need word to do assignments for college and would hugely appreciate a speedy reply. Also this happens with excel, powerpoint etc.

Hi Deirdre,

 

Let us try the following steps and check if it helps to resolve the issue.

 

Step 1:

 

Repair the Office 365 installation using the Online Repair feature and check if it helps.

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

 

Step 2:

 

Run the Fix it from the following article to remove all traces of Office on the system.

http://support.microsoft.com/kb/2739501

 

Once the Fix it completes removing all traces of Office, then you may re-install Office 365 and verify the results.

 

To download and install Office 365, you may login to the My Account page on Office.com with the Microsoft account you used to register or purchase.

http://office.microsoft.com/myaccount

 

Follow the steps and let us know if that helps. If the issue persists, reply and we will be happy to help you.

 

Thank you

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Question Info

Last updated October 5, 2021 Views 1,581 Applies to: