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Trouble inserting a HTML file in Word

I'm having a problem with Word 2013.

I've recently upgraded from Office 2010 and I now can't insert a HTML file into my Word 2013 document.  

I'm inserting an object by creating it from a file.  Browsing to the HTML doc, and selecting Display as an Icon.  Once I hit OK I get the error:

The program used to create this object is htmlfile. That program is either not installed on your computer or is not responding.

A quick internet search shows that this can happen for quite a few OLE type inserts, but in my case Excel, Acrobat etc etc do work.  I'm only getting the issue with HTML files.

Before the upgrade everything worked fine.  I've tried an Office repair, but it hasn't worked.

Has anyone get a solution for HTML that doesn't involve a work around to insert the file as text or similar?  I have to be able to insert the file as it's supposed to.

Thanks

Answer
Answer

Hello Teddy,

 

Thank you for posting in Microsoft Community.

This issue could occur if *.HTM\*.HTML registry keys are corrupt or if they have incorrect values.

Back up and delete the following registry keys for *.HTM and *.HTML, restart PC and try to insert HTML files in Word.

 

Registry disclaimer
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756/

 

  1. Hit Win key + R to open the Run window.
  2. Type Regedit and click Ok.
  3. Browse to HKEY_CLASSES_ROOT\.htm, Right click and Delete it.
  4. Browse to HKEY_CLASSES_ROOT\.html, Right click and Delete it.
  5. Close Registry Editor window.
  6. Restart PC.
  7. Insert HTML file to Word 2013.

 

This should resolve the issue you are facing with Word 2013. The deleted keys will be created automatically with correct values.

Please post back with the status of the issue or if you need any further help.

 

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Question Info

Last updated August 25, 2024 Views 17,625 Applies to: