Something went wrong

http://support.microsoft.com/kb/2811180/en-us/

http://support.microsoft.com/kb/2827031 - this article says do an Office Repair. Most people have NOT found this helpful.

Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install

http://support.microsoft.com/kb/2739501  Office 2013, Office 365 and Office 2013 Preview uninstalls

·      Method 1: Uninstall using Fix it
Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

·      Method 2: Uninstall from Control Panel

·      Method 3: Remove manually

Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries. These “carry-overs” may contain corruption that is causing your problem.

Boot the computer. After the restart go to http://office.com/myaccount to re-install.

If that doesn’t work, try the general trouble shooting process in this tip: http://support.microsoft.com/kb/2822317  (FYI, I would hold off uninstalling previous versions until the end of the process because I know normally it 365 does not

http://office-watch.com/t/n.aspx?a=1834

Microsoft recommends 32-bit installation. What is your system running? I thought I was 32 but I checked and its 64. I installed Office for 64 and BAAAAM! Installed in minutes!

******* * * * * *

Taken from a PSR capture of this problem:  So this is confirmation that it is a Click-to-run problem. >

Step 5: User mouse drag end on “Something went wrong (pane)” in “Something went wrong”

Program: Microsoft Office Click-to-Run, 15.0.4505.1005, Microsoft Corporation, INTEGRATEDOFFICE.EXE  FIRSTRUN RERUNMODE OPERATION INSTALL_MULTIPLE PRODUCTSDATA PROJECTPRORETAIL_EN-US_X-NONE APP ROOT\OFFICE15\WINPROJ.EXE, INTEGRATEDOFFICE.EXE

UI Elements: Something went wrong, C2RCustomWindow

Since this error has been confirmed to be a CTR issue, one fix is to get a local install of Office instead of Office 365.

****************Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install

http://support.microsoft.com/kb/2739501  Office 2013, Office 365 and Office 2013 Preview uninstalls

·              Method 1: Uninstall using Fix it
Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.

·              Method 2: Uninstall from Control Panel

·              Method 3: Remove manually

Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

Boot the computer. After the restart go to http://office.com/myaccount to re-install.

Another approach that worked was after doing the Office uninstall, was run a System File Check:

1.         Win 8 Metro > Type CMD    /    Win 7 & earlier, in Start menu search window type CMD

2.         In the search results Right click on CMD and select Run As Administrator

3.         Type sfc /scannow

4.         Press Enter. The scan takes a few moments

5.         Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows http://support.microsoft.com/kb/929833

Clear Windows Store cache

1.         Open CMD window again with Admin Privileges

2.         Type WSreset.exe

3.         Press Enter

4.         You’ll receive confirmation message cache is cleared and you may now browser Windows Store

Run Disk Cleaner

1.         Win 8 Metro > Type “Disk clean”    /    Win 7 & earlier, in Start menu search window type “disk clean”

2.         In the search results Right click on “Disk Cleanup” and select Run As Administrator

3.         Clean boot the pc and retry installing Office 365.
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista http://support.microsoft.com/kb/929135

http://office.microsoft.com/en-us/access-help/office-2013-known-issues-HA102919019.aspx

If you get the following error when you try to start an Office 2013 program, you’re running Windows 8, installed Visual Studio 2012, and using the Windows 8 Simulator.

Something went wrong – We couldn’t start your program. Please try starting it again.

Workaround    The Windows 8 Simulator and Office 2013 programs can’t be run at the same time. You might need to restart the computer and only run them one at a time.

http://office.microsoft.com/en-us/access-help/office-2013-known-issues-HA102919019.aspx

http://support.microsoft.com/kb/2827031?wa=wsignin1.0 

Workaround    For the “something went wrong” messages, please see “Something went wrong…” error when installing Office 2013 or Office 365.

Hi,

I understand how hard it is when the program does work as expected. Let me assist you with the re-installation of Office suite.

When you state tried to remove manual, did you try all the steps mentioned in the link below to remove the traces of Office completely from the registry?

http://support.microsoft.com/kb/2739501 : (Refer to the section Remove Office manually).

Note: Ensure to read the disclaimer or take a backup of the registry before modifying it.

Once removed, I would suggest you to create a new Windows user account and try to install the Office suite on the new user:

http://windows.microsoft.com/en-US/windows-8/create-user-account

Let us know the result.

Thank you.