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Something went wrong while downloading your template

Hello,

 

Word, Excel and Powerpoint 2013 offer the new "Start Page" when launching the program. When clicking on a supplied template to open it, the process fails and gives the error message - "Something went wrong while downloading your template". We had the same issue with online templates in Office 2010. Has anyone had this same issue and is there a fix for it? We use Sophos Endpoint Security for anti-virus. Thanks.

Answer
Answer
If you try downloading the template manually from http://office.microsoft.com/en-us/templates/?CTT=97, does that work?
Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Hi Stefan,

 

Yes, I can download templates from the address that you posted.

 

We have resolved the issue now, thanks for your help.

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Last updated May 16, 2024 Views 67,902 Applies to: