What happens when you try? Is there any error message?
This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes: See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC?It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in.It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring
VBA are not available. Would you like to open this document as a read only?"
It appears that there may be some hardware incompatibilities as well.
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration
For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right
click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.
Hope this helps, Doug Robbins - MVP Office Apps & Services (Word) dougrobbinsmvp@gmail.com It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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